Mar 3 2011

Top 3 Reasons Why Changing CRM Software Won’t Help…

mscott906

 New software is not your answer. 

If you use something more sophisticated than Excel or Outlook, your “problem” with the CRM system is probably not the software.  Continue reading


Oct 26 2010

Measuring Your Firm’s Decision Making Prowess, Pt.1: The Rule of 7

mscott906

Do you find that for every (seemingly) important decision that comes down the pike, your company throws together a well padded “committee”? Continue reading


Jan 8 2010

The Inside Small Biz CRM Channel – The CRM Project, Episode 2: Implementation Headaches

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Dec 7 2009

The Inside Small Biz CRM Channel: The CRM Project – Episode I: The CRM Planning Meeting

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Nov 5 2009

Saving a Swiftpage E-newsletter template to your Website…

Colleen329

Being that I am the resident Winnovative Technology Swiftpage ‘guru’, for my first post on Inside Small Biz CRM, I thought would do something Swiftpage email related. 
And easy! Continue reading


Oct 16 2009

Success, The Future and Other Miscellaneous Matters…

mscott906

For a change of pace, following is a collection of quotes from various notable characters of the last century or so…

Continue reading


May 13 2009

The Hidden Cost of Running IT Projects Without Help Or How To Run A Project at 197% of Budget in 245% of Target Timeline

mscott906

I came across this information in a recent article at baselinemag.com and thought the statistics were worth sharing. This information is based upon an article by Ericka Chickowski compiled from a survey of 100+ organizations that had completed IT development projects with budgets of approximately $3 million. Before you dismiss this as not in the realm of ‘small business’ – and therefore not applicable – after a few decades involved with IT initiatives in the small biz realm, I am confident that while our projects have a few less zeros in their budgets, if a similar survey were conducted with the smaller firms, the numbers presented here would hold true. Perhaps worse. Continue reading